Excel at driving engagement and developing visually compelling marketing materials, from internal communications to corporate branding. Demonstrated ability to increase operational efficiency and customer satisfaction through meticulous project management and skillful training. Leverage expertise in graphic design and customer service to enhance user experience and foster strong client relationships. Committed to excellence and adaptability, consistently implement improvements and thrive in dynamic environments, balancing a diverse array of responsibilities with unwavering dedication.

Managed Print Services and front-end operations, ensuring all customer orders were produced accurately and on schedule. Trained associates in equipment use, sales strategies, customer service, and maintenance, optimizing production workflow and minimizing downtime. Coordinated service requests and support across departments, enhancing overall customer experience and store efficiency. Implemented new ordering systems within Print Services, significantly improving order placement and customer engagement. Conducted routine audits of cash handling and transactions, upholding company financial policies and loss prevention standards.

• Maintained store presentation and merchandising according to company guidelines, contributing to a welcoming and professional environment.
• Facilitated community outreach and in-store events, fostering relationships with local businesses to drive foot traffic and enhance customer loyalty.
• Provided comprehensive training to associates, elevating their product knowledge and sales techniques.
• Increased print service turnover by introducing and training staff on new ordering systems, resulting in a 70% rise in new orders through the updated processes.

Managed all aspects of graphic design services, including client relations, project coordination, and administrative oversight for JELB Design. Conducted comprehensive research and developed creative concepts tailored to client specifications, ensuring high-quality project outcomes. Handled financial operations such as budgeting, expense tracking, and tax documentation to maintain business efficiency.

• Secured and fulfilled design contracts, generating over $42,000 in gross revenue for JELB Design.
• Streamlined client information management, improving efficiency in contracts, billing, and invoicing processes.
• Enhanced client satisfaction through meticulous ideation and revision cycles based on feedback.
• Implemented effective file management systems, ensuring organized and accessible project archives.

Freelance Portfolio →

Managed social media design (LinkedIn & Instagram) from concept to execution. Delivered exceptional design solutions for diverse company needs.

• Crafted visually compelling internal documents (presentations, decks, newsletters).
• Designed POS signage, employee/stakeholder acknowledgements, and website/blog graphics.
• Provided ongoing design support, ensuring brand consistency across all platforms.

Consultant Portfolio →

Facilitated customer interactions for Stash investing and banking services, ensuring efficient account management and problem resolution. Escalated complex issues, providing guidance and support in a remote work environment. Engaged in continuous learning to stay abreast of application updates and service enhancements. Collaborated with team members to refine customer service strategies and repair relationships.

• Achieved promotion to Senior Agent within first quarter of employment due to exceptional customer service delivery.
• As a Senior Agent, led customer recovery initiatives, aimed at restoring satisfaction and trust through direct outreach to dissatisfied clients.